Centennial Wireless SUCKS!
If you’ve come today, dear reader, for a Lost tidbit you may as well close the page and keep surfing. I have nothing to say about Lost today but I need this information out there in the cyberworld and out of my brain before I explode and throw my cell phones through the window of the local Centennial store (remember the lady throwing the tire back at the tire store?). I do say “Welcome To My Obsession” which could technically mean anything.
Anyone out there who has had Centennial’s service will know what I’m talking about before even reading this blog. Thinking back I got my phone way back in 1998 and have stuck through all these years of bad service like an abused wife thinking it was somehow her fault and that she couldn’t do any better anyway. I’m talking missed calls when I’m sitting right by my phone. Texts that may or may not make it to my phone and sent texts that again, might make it to their destination on a good day where the weather is about 80, the sky is clear, and the Munchkins in Munchkinland are feeling frisky. Next, I’m supposed to have service all across the state. Uh huh. I’m down in Indianapolis and no service. Drove 15 or so miles outside of Indy and still no service. I’m down the road like 50 miles and still….. no service.
Now let’s discuss the so-called “Blue Shirt Service.” When you call their customer service line they say that “Hey, customer service is our #1 goal.” Here is what I think: Centennial Wireless is run by the devil and he has his minions put on blue shirts in hope of hiding their evil exterior. Yes, friends, it *is* that bad. We are talking over 45 minutes, transferred three times and finally hung up on by the supervisor of the customer service department because I want an answer to what the $108 mystery charges are on my bill! Hell yes I’m mad! Why do I have to hear the long list of things they “can’t” do? Where is the list of what they can do since their #1 goal is to make me happy?
All righty then, I’m going into the local store. Oh yes, there they are, the Blue Shirts just waiting to help me… or not. Guy at the counter could care less that I’m upset. In fact, when I tell him I’m turning in the companion phone and will be turning in my phone as soon as I have a new contract set up with any of the 100+ carriers around he shrugs. Shrugs! Then, he hands the phone back and says, “Here, have another 30 days.” “Have?” I ask. No, actually the billing cycle just ended so I have to PAY for an additional 30 days. “Put it in writing that it’s gone in 30 days, Devil’s spawn!”
So, what does any angry woman do when she is so upset there is probably steam coming out of my ears? I start crying. There I stand, daughter by my side, two over priced phones in hand, Blue Shirt minion in front of me and all I can do is cry. Not exactly how I planned it.
No one could explain the mystery charges and why, since I just paid my bill less than 30 days ago, I have new charges out of the sky. I just paid the damn bill, took my phones and walked out.
Anyone know a good carrier?
November 9th, 2007 at 11:20 pm
Ew, that sucks. I’ve never heard of Centennial. I’ve got T-Mobile, and I’m pretty happy with them. Prior to that I had Cingular (which has since been absorbed by AT&T).
December 15th, 2007 at 2:59 pm
i have to agree! i worked for this company once upon a time, and the people there are actually criminals- some have served jail time in fact! I couldn’t ethically work there- in fact I’m really surprised they’re still around- that’s scary!!!!!!!
April 8th, 2008 at 3:36 pm
A little late reading this, but I will whole heartedly agree with you, I worked for Centennial Wireless for a total of 2 years and one month, in that time, I can only honestly say that the only thing that I learned was how to become a heartless prick to customers pouring their hearts out, I can tell you from experience (and prior to November 07, is especially true) if you asked to speak to a supervisor, you were more than likely talking to myself or one of my associates who, in some cases had been there much less time than myself,
If you want to know the way AROUND the system within Centennial, please feel free to e-mail me (if you can see my e-mail address on the posting, if you can’t, put it together, add a 420 at the end and send it to gmail) and I’ll GLADLY discuss the rip off of a company with you and let you know ways around their BS
June 11th, 2008 at 4:05 pm
The service sucks! Customer service is awful. They treat you any kind of way. My phone has been cut off even though my bill has been paid in full. I’m switch to sprint next week!
October 23rd, 2008 at 6:10 pm
I HAVE BEEN WITH CENTENNIAL SINCE 1997 LAST CONTRACT IS UP…THANK YOU GOD !!!
IF YOU LOOK CLOSE AT YOUR BILL EACH MONTH YOU MAY NOTICE THAT SOME CALLS ON YOUR BILL DO NOT HAVE A DATE OR AN ITEM NUMBER ATTACHED TO THEM BUT IT DOES HAVE THE NUMBER OF MINUTES AND USUALLY AN ADDITIONAL CHARGE
PLUS ALL THE EXTRA CHARGES FOR GOING OVER YOUR PLAN MINUTES
BEFORE TODAY THEY WOULD CREDIT THE ACCOUNT EVERYBODY I TALKED TO HAD TO GET THE SUPERVISOR???
ONE PERSON TOLD ME I “SWITCHED TOWERS”???????
Then I was told that the charges list were “Carry-Over minutes”?????????
It’s not the staff’s fault at the store everyone was helpful.Only one wanted to argue about it(which would be a waste of my time)
What the ____ This is insane !!!!!
When times are tough the last thing you want to do is screw the customer!!!
If these charges are not a mistake
then why can’t I get a straight answer??
They screwed me out of about $50.00 this month alone. I wonder how many customers they have that they do this to each month? Does anyone out there know a good lawyer?
alright I’m done..for now